Privacy Policy

1. Introduction

Time to Shine Services LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, store, and protect your information when you use our website at timetoshinesrv.com, book a service, or interact with us in any way.

2. Information We Collect

We collect the following types of information:

Information you provide directly:

• Name, phone number, and email address (when booking a service or contacting us).
• Service address and zip code (to determine service area and calculate travel surcharges).
• Appliance type and description of the issue (to prepare for your service visit).
• Payment information (processed securely through QuickBooks Payments — we do not store your full credit card number on our servers).

Information collected automatically:

• Call tracking data through CallRail, including the source of your call (website, advertisement, or referral), call duration, and caller ID information.
• Website usage data, including pages visited, browser type, and device information.
• Dynamic Number Insertion (DNI) data from CallRail, which displays unique tracking phone numbers on our website to help us understand which marketing channels drive calls.

3. How We Use Your Information

We use your information for the following purposes:

• To schedule and perform appliance repair services.
• To communicate with you about your appointment, including confirmations, reminders, and follow-ups.
• To process payments securely through QuickBooks Payments (powered by Intuit).
• To send invoices via email.
• To improve our services and understand which marketing channels are most effective.
• To comply with legal obligations and protect our rights.

4. Payment Processing

Payments are processed through QuickBooks Payments, a service provided by Intuit Inc. When you make a payment, your payment card information is transmitted directly to Intuit's secure payment processing infrastructure. We do not store your full credit card number, CVV, or other sensitive payment card data on our systems. Intuit's handling of your payment information is governed by Intuit's Privacy Statement.

5. Third-Party Services

We use the following third-party services that may collect or process your data:

• Intuit QuickBooks & QuickBooks Payments — invoicing, payment processing, and accounting.
• CallRail — call tracking and analytics to measure advertising effectiveness.
• Google — Google Calendar (appointment scheduling), Google Ads (advertising), and Google Business Profile.
• Cloudflare — website hosting and content delivery.
• eLocal / Facebook — advertising platforms that may direct customers to our business.

Each third-party service has its own privacy policy governing how it handles your data. We encourage you to review their policies.

6. Data Storage and Security

We take reasonable measures to protect your information, including:

• Using HTTPS encryption on all pages of our website.
• Processing payments through Intuit's PCI-compliant payment infrastructure.
• Restricting access to customer data to authorized personnel only.
• Using password-protected systems for our internal client management tools.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations (including tax and accounting requirements), resolve disputes, and enforce our agreements. Service records and transaction history are retained for a minimum of 7 years for tax compliance purposes.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to our legal retention obligations.
• Opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the information below.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.

10. Cookies and Tracking

Our website uses CallRail's Dynamic Number Insertion (DNI) script, which may use cookies or similar technologies to display unique tracking phone numbers and attribute calls to their marketing source. We do not use cookies for advertising retargeting on our website.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Time to Shine Services LLC
Greenville, SC
Phone: (864) 704-7400
Email: timetoshinepws@gmail.com